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Last Updated: August 7, 2026

Thank you for purchasing from Flarity Candle Company LLC. Because our products are candles and may be handmade or prepared specifically for your order, we have a limited return and refund policy.

1. Damaged or Broken Candles

We accept claims for candles that arrive with a broken or damaged jar.

If your candle arrives damaged, please contact us as soon as possible after delivery.

To request a replacement or refund, please provide:

• Your order number

• Your name and contact information

• A description of the damage

• Clear photographs of the damaged candle

• Clear photographs of the shipping box and packaging

We may need photographs or other information to verify the condition of the item and determine the appropriate resolution.

2. Replacement or Refund

If we determine that your candle arrived damaged, we may provide:

• A replacement candle, if available; or

• A refund for the damaged item

The resolution will be determined based on product availability and the circumstances of the damage.

If a replacement is provided, we will provide instructions regarding the replacement shipment.

3. Returns for Other Reasons

Except for products that arrive damaged or broken, we do not currently accept returns or exchanges for candles simply because you changed your mind, selected the wrong scent, or no longer want the product.

If you have an issue with your order that is not addressed by this policy, please contact us. We are happy to review the situation and determine whether an exception is appropriate.

4. Items Damaged After Delivery

We are not responsible for damage that occurs after successful delivery due to improper handling, storage, burning, misuse, accidents, or failure to follow the candle's safety instructions.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Sale or Promotional Items

Unless otherwise stated at the time of purchase, sale or promotional items are subject to the same damaged-product policy described above.

7. Contact Us

For questions about returns, refunds, or damaged products, please contact:

Flarity Candle Company LLC
Lake Alfred, Florida
Email: info@flaritycandlecompany.com

We recommend contacting us as soon as possible after discovering a problem with your order so we can help resolve it.